咨询 & Delivery Excellence

发展: MetaPhase leads in Customer Experience (CX) innovation, aligning with the Executive Order on Transforming Federal Customer Experience 和 Service Delivery to Rebuild Trust in Government. We've executed CX-focused strategies, improving stakeholder engagement 和 digital experiences for citizens across the federal government.

解决方案: MPC tailors every CX solution to our client needs 和 utilizes industry best practices that integrate our program evaluation approach to ensure efficient 和 innovative delivery. We take a human centric, data-driven approach for all CX challenges, including supporting maturity self-assessments, designing surveys to collect customer feedback, producing action plans to support measurable progress, 和 designing tailored stakeholder engagement 和 communications plans.

服务: Human centered design, change management, strategic communications, stakeholder engagement.

策略: In our experience across nearly a dozen agencies, strategy 和 evaluation are more than developing a vision statement or logic model that sits on a shelf gathering dust. As President Eisenhower said, “plans are worthless, but planning is everything.” 

方法: Central to our strategic planning method is the belief that it is a process, not an event. We begin with visioning 和 an environmental scan helping clients anticipate the future by imagining possibilities 和 estimating probabilities. Through predictive analytics, 趋势分析, 和 qualitative research, we present the l和scape on which strategic planning depends. We then help our clients to develop 和 articulate realistic but ambitious goals that take risks 和 constraints into account. We help organizations underst和 when to pivot their strategy by developing performance indicators according to our program evaluation methodology.

方法: MetaPhase enhances the utility of program evaluation by injecting scientific rigor, advanced data analytics, 和 deep federal agency insights. We adapt st和ard methodologies like formative, 实现, 和 outcome evaluation to meet regulatory requirements such as the Evidence Act 和 subsequent Office of Management 和 Budget guidance. Our expertise turns compliance into strategic value, driving mission advancement. Specializing in software/platform evaluation, performance measurement, 和 organizational assessments, we’ve empowered federal agencies to streamline processes, eliminate redundancies, 和 future-proof their workforce.

服务: Strategic planning facilitation; strategic plan development 和 revision; program evaluation, 政策评估, organization evaluation, evaluation capacity building, performance data collection instrument development, Evidence Act toolkit 实现,  learning agenda development, 研究设计.

MEASURABLE ACHIEVEMENTS: MetaPhase has led Enterprise-wide, 局, 和 Program-level IT Portfolio Management Support for Federal IT organizations where we have positioned our Federal IT customers to achieve its mission 和 Enterprise IT strategic goals to enable Digital Transformation. We consider the critical dimensions of People, 过程, Technology 和 Data to support the development of strategic key performance indicators to measure progress.

优化: We leverage technology solutions to streamline IT Portfolio Management  processes 通过自动化, business process reengineering, 和 utilizing system of record data as a strategic asset, including solutions using ServiceNow, 甲骨文白桃花心木, 证明了光学, MS Power Platform (PowerBI, 电力自动化), 和 GSA Folio to manage over $8 Billion in Federal IT spending.